Terms & Conditions


The Terms and Conditions shall be governed in accordance with English law. The parties hereby submit to the exclusive jurisdiction of the English courts.

  • CraftStar ("the Seller") is a trading division of Zygocity Ltd, UK company number 8621711.
  • "Goods" are the articles that the Buyer agrees to purchase from the Seller
  • "The Buyer" means the individual or organisation that buys or agrees to buy the Goods from the Seller

Use of the Website

By continuing to browse and use this website you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these Terms and Conditions, please do not use our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

Ordering Process

All prices on the website are stated in pounds sterling (GBP) and include VAT where applicable. The total price of goods, including any additional services and postage, will be stated in the shopping cart prior to checkout. Any applicable import taxes are the responsibility of the Buyer, and will not be reimbursed by Zygocity Ltd.

The purchase of Goods via the website shall be deemed an offer to purchase the Goods, subject to acceptance by the Seller. Zygocity Ltd. reserve the right to choose not to accept an order for any reason. When an order is not accepted the Buyer will be notified by email.

Goods will not be dispatched until payment has been received in full.


Stock items will normally be dispatched within 24 hours of payment, except on weekends and bank holidays. Items manufactured on demand may take 2-3 working days to produce and dispatch.

Shipping methods vary depending upon the item ordered and the Buyer's location. The Buyer shall make all necessary arrangements to take delivery of the Goods when tendered for delivery. Any damage to Goods or inaccuracies in the order must be notified to the Seller in a timely manner.

Zygocity Ltd. cannot accept responsibility for delays incurred or additional costs during the shipping process, nor can we accept liability for any losses, costs or damages arising directly or indirectly from a failure to deliver at a specific time or date.

Cancellation and Returns

Orders may be cancelled by the Buyer at any time prior to dispatch from our studio. Once the order has been dispatched it cannot be altered, recalled or cancelled.

We are happy to refund the purchase price of items returned to us within 30 days, as long as the items are returned unused, undamaged, and in the original packaging. Zygocity Ltd. will refund the full purchase price, including standard domestic shipping. We are unable to refund the cost of additional services such as expedited production & shipping, or international freight charges. The Buyer is responsible for the cost of returning items, except where the goods received are faulty.

We are not able to offer refunds on used items, or items that have been manufactured to order, as these items cannot be returned to stock.

Changes to Terms and Conditions

These terms and conditions may be altered by the Seller at any time. Any such changes will not affect the Terms and Conditions accepted by a Seller at the time of a purchase.

CraftStar Terms and Conditions were last updated on the 30th January 2018.